A method and system for receiving, processing and responding to emergency
medical calls by emergency dispatchers is described. A consistent,
standard and systematic process is provided which in combination with
adequate training, supervision and quality assurance serves to provide a
method for gathering emergency medical information, categorizing such
information into various determinant levels for appropriate response, and
for giving qualified emergency medical information to callers thereby
permitting "zero-time" response by those at the scene. By using this
invention properly a dispatcher is guided through the interrogation of
callers, gathering the critical information, dispatching the appropriate
mobile care rapidly when needed and, especially in this embodiment,
giving the appropriate guidance to the caller. This invention
specifically guides the dispatcher through the universal exit protocol,
thereby using determinate criticality values to identifying the most
urgent emergencies and give consistent reliable post-dispatch
instructions.