A method for designing a knowledge portal for retrieving, organizing and
delivering knowledge to a user belonging to an organization comprises
identifying a community of users belonging to the organization
characterized by a common interest with respect to the knowledge, and
identifying business processes executed by the users in the community in
accordance with strategies of the organization. The method then comprises
analyzing the business processes to identify specific activities performed
in executing the processes and patterns for performing the respective
activities, and subsequently constructing the knowledge portal in
accordance with the patterns. Analyzing the business processes to identify
specific activities performed in executing the processes may be done by
developing scenarios for using the portal in performing the respective
activities and examining the scenarios to identify the patterns for
performing the respective activities.
