A computer system program including an operating system and a plurality of system service modules generates a number of status messages representing selected milestone events while it is being loaded and run, including progress advisories and technical advisories. User-friendly icons are displayed on a display monitor in response to the progress advisories, indicating which milestone event is occurring and how much of the event has been completed. If there is a failure in loading the system program, a user can provide service personnel with an accurate evaluation of the system condition by reporting which icon was displayed last on the monitor. Technical advisories such as audit records which are not relevant to a user are stored as entries in a silent log for possible later use by service personnel. In response to a technical advisory indicating a partial or fatal load failure, a iconic or text message is displayed which instructs a user to take one or more actions, such as reporting the failure to a system administrator or service center.