A method and system for personalized multimedia messaging include multiple
communication mode interfaces which enable the system to communicate with
multiple types of communication devices. Caller profiles are configured
for preselected callers such that each caller profile includes at least
one caller identifier representative of data patterns in incoming. calls
received over the communication modes. The caller profiles are selectively
configured to include personalized messages intended for a subset of the
preselected callers and can also include caller identity verification
data. A caller identification subsystem monitors the communication modes
for incoming calls which include the data patterns. Upon detecting one of
the data patterns, a processor accesses a corresponding caller profile and
determines if the caller profile includes a personalized message. If a
personalized message includes confidential subject matter, the processor
can transmit a caller identity verification request to the incoming
caller. The processor compares received caller identity verification data
to stored caller identity verification data. If the received verification
data matches the stored verification data, the messaging system transmits
the personalized message to the caller. If no personalized message is
associated with the caller profile, a general message is transmitted to
the caller, which might include a greeting that directs the caller to
leave a message. In a preferred embodiment, the personalized messaging
system is included in an IVR system which enables callers to interface
with the IVR system through multiple different communication modes based
on the same set of personalized caller preferences.