A method and system are disclosed for providing an enhanced call waiting
message to a customer when the customer is busy on a previous call and
receives a current call. The call waiting message preferably includes a
call waiting indicator and an audible representation of information
associated with a current calling party. The call waiting message alerts
the customer that a current call is waiting and provides the customer with
information that assists the customer in deciding whether or not to take
the current call. The call waiting indicator and the information
associated with a current calling party are automatically transmitted to
the customer without any customer commands.
