A system and method for determining a cause of a network problem between a first
endpoint and a second endpoint, is disclosed. Generally, a first computer is utilized
comprising a transceiver, software stored within the first computer defining functions
to be performed, and a processor configured by the software to perform the steps
of: associating a received error message with an error identification number; and
associating the error identification number with a root cause proximity value,
wherein the root cause proximity value represents a relationship between the received
error message and an actual cause of the network problem.
