A service desk server receives trouble ticket information TC showing a fault
status
of a device, whereupon incident information X is generated (t0). Subsequently,
the faulty service name is retrieved from fault information table based on the
trouble ticket information TC. The service desk server then enters the service
name in a template to generate fault notification message data html1 and
html2 for transfer to a first and a second web server, respectively. Each
of first and second web servers is thereby prompted to post a fault notification
on their web site, on the basis of fault notification message data html1 and
html2. Thus, fault information can be automatically notified to end users.
