A method and system for determining part replacement related information by an
end user. A user scans an identifier associated with a part. A scanner interface
automatically couples the scanned identifier to a network enabled browser. The
browser automatically connects over a network connection to a remote database to
retrieve replacement related information for the part, where such database searchable
by the associated identifier. The retrieved replacement related information for
the part is automatically displayed for the end user. The retrieved information
may also contain information related to the part, such as related parts that also
need to be replaced, along with instructions, concerns, and warnings related to
replacing the part. This information may be processed by an expert-type system,
allowing the end user to engage in an interactive session regarding the part replacement.
This information may also include expert-system instructions, e.g., a rule-set
or the like, allowing the expert system to interactively aid the end user in diagnosing
the nature and/or extent of the part defect, and help the end user to effect proper maintenance.
