A system, method, and computer readable medium storing a software program for
translating
a script for an interactive voice response system to a script for a visual interactive
response system. The visual interactive response system executes the translated
visual-based script when a user using a display telephone calls the visual interactive
response system. The visual interactive response system then transmits a visual
menu to the display telephone to allow the user to select a desired response, which
is subsequently sent back to the visual interactive response system for processing.
The voice-based script may be defined in voice extensible markup language and the
visual-based script may be defined in wireless markup language, hypertext markup
language, or handheld device markup language. The translation system and program
includes a parser for extracting command structures from the voice-based script,
a visual-based structure generator for generating corresponding command structure
for the visual-based script, a text prompt combiner for incorporating text translated
from voice prompts into command structure generated by the structure generator,
an automatic speech recognition routine for automatically converting voice prompts
into translated text, and an editor for editing said visual-based script.
