A service system for air conditioner is provided which offers a total solution
to a wide range of fields, from the customer relationship management covering individual
users, building owners and administrators and building management companies to
the maintenance and management, manufacture, design, and development on the part
of the manufacturer. The service system includes a monitoring center which has
the customer database, an operation information database for storing operation
information of air conditioners for each customer, and a device information database
having device information on the air conditioners related with each customer of
the customer database. The monitoring center, upon deciding that there is anomaly
in the operation information, dens to the cellular phone over the Internet the
information representing the content of the anomaly and the customer information
and device information associated with the operation information which was judged abnormal.
