The present invention discloses an automated system for retrieving, delivering
and modifying subscriber line settings through requests from a maintenance technician
to a telephone service provider's ("telco's") systems. The system and method disclosed
utilizes standard AIN queries, call setup messages and information delivery services
thereby avoiding the need to use a terminal interface into the telco's systems.
The technician enters data in response to prompts from a service node communicating
with the technician via a telephone call. The service node sends the technician's
request to a service control point which forwards the call to the switch serving
the subscriber's line to be analyzed or modified. The switch responds to instructions
provided by the service control point to effectuate the technician's request and
sends the results to a telephone line designated by the technician.
