Methods and systems for efficient and effective distribution of system management
messages between customer and service provider sites are provided. Customer sites
each recognize characteristics of the content of messages distributed by the system
and receive only messages relevant to the customer site. System dynamic changes
are adapted to such as inter-site communication link interruption or congestion
and providing seamless automated information technologies operations during these
system dynamic changes. Automated management services are only postponed until
such communication link can be restored. Two illustrative embodiments are provided.
In one embodiment, system management resides at the service provider site with
local system management backup at the customer site. In a second embodiment, system
management resides at both the service provider site and customer site.
