A method for automatic contact distribution includes receiving a contact for
connection
with an agent and distributing the contact to a first agent. The method includes
automatically transferring the first agent from a ready state to a second state
if the first agent does not answer the contact and detecting the presence of the
first agent at a device associated with the first agent when the first agent is
in the second state. The method may include transferring the first agent from the
second state to the ready state after detecting the presence of the first agent
at a device associated with the first agent. The second state may comprises a system
initiated not ready (SINR) state.