A system for substantially automating transcription services for multiple users (10, 11, 12) including a manual transcription station (50), speech recognition program (40) and a routing program (200). A uniquely identified voice dictation file is generated from a user and—based on the training status—routes the voice dictation file to a manual transcription station and speech recognition program. A human transcriptionist creates transcribed files for each voice dictation file. The speech recognition program creates written text for each dictation file if the training status is training or automated. If the training status of the current user is enrollment or training, a verbatim file is manually established and the speech recognition program is trained with an acoustic model using the verbatim and voice dictation files. The transcribed file is returned to the user if the training status is enrollment or training or written text is returned if the status is automated.