A system and method for dynamically providing information to an administrator
of
a computing environment such as an administrator of a network system that is relevant
to a particular problem event. This information includes contextual instructions
and diagnostic data that will assist the network administrator in the analysis
of the problem event. Generally, the invention automatically obtains from relevant
computing environment entities pertinent information likely to be necessary to
troubleshoot the particular problem event. The context-sensitive information is
presented dynamically on a display for consideration and interaction by the network
administrator. Specifically, the invention includes a database of executable troubleshooting
(TS) profiles each specifically designed for a particular type of problem event.
Each such TS profile references one or more troubleshooting data miner modules
included in a library of such modules that accesses particular hardware or software
entities in the network system for particular information. When a TS profile is
invoked to assist a network administrator troubleshoot a particular type of problem
event, the referenced data miner modules are executed and generate or cause the
generator of troubleshooting instructions and diagnostic data which is then displayed
to the network administrator.