A system and method for prioritizing contacts is disclosed. The method discloses:
receiving a set of requests from a set of contacts to be connected to a recipient;
generating a first priority level score for each request based on an acoustical
analysis of a contact speech signal within the request; generating a second priority
level score for each request based on a keyword analysis of the request; combining
the priority level scores for each request into a combined priority level score;
prioritizing the requests within the set of requests based on their respective
combined priority level scores; and routing to the recipient that request, from
the set of requests, having a highest combined priority level score. The system
of the present invention includes all means and mediums for implementing the method.