A system and method for processing voice requests from a user for accessing information
on a computerized network and delivering information from a script server and an
audio server in the network in audio format. A voice user interface subsystem includes:
a dialog engine that is operable to interpret requests from users from the user
input, communicate the requests to the script server and the audio server, and
receive information from the script server and the audio server; a media telephony
services (MTS) server, wherein the MTS server is operable to receive user input
via a telephony system, and to transfer the user input to the dialog engine; and
a broker coupled between the dialog engine and the MTS server. The broker establishes
a session between the MTS server and the dialog engine and controls telephony functions
with the telephony system.