The invention real time electronic service interaction management system and
method facilitates presentation of information that increases the probability of
desirable target interaction. Desirable target interaction includes metrics associated
with campaign objectives (e.g., maximize profits) and constraints (e.g., budget
constraints). The system and method automatically develops interaction motivation
plans that determine a stimulation action (e.g., information presented to a target).
A motivation interaction plan is a procedure utilized to determine a stimulation
action to present to a target with specific attributes under certain system attributes.
The present invention adaptively optimizes and tests interaction motivation plans
to permit automated learning about target individual interaction activities and
accordingly modify interaction motivation plans in both real time and over the
lifetime of a campaign. It also facilitates the development of behavioral models
that provide predictions associated with the probability of target behavior based
upon a set of target characteristics and system attributes.