A unified message platform system integrates voice recognition and dialing capabilities
with directory systems, including automated telephone directory systems and private
database directory systems, to enable a user to access stored directory information
related to an intended recipient of a message. The unified message platform system
prompts the user to speak the name of the party intended as the recipient of a
message, and the type of address information to be accessed, for example fax number,
e-mail address, home address, etc. The unified message platform system analyzes
the input speech information, determines the appropriate database to be accessed,
and accesses either local directory databases, or remote directory databases via
a local area or wide area packet switched network. For remote directory databases
such as private corporate directory databases, the unified message platform system
also interacts with the remote directory databases to ensure compliance with any
security protocols of the remote directory databases. The unified message platform,
upon obtaining the requested information, either announces the information in an
audible format, or uses the requested information, for example to place a call
to the station corresponding to the requested information.