A communication system comprising at least one electric appliance (2, 17, 18, 19, 20) and a server (1, 21). The appliance (2, 17, 18, 19, 20) is linked to the server (1, 21), relevant data of the appliance (2, 17, 18, 19, 20) is reproduced in the server (1, 21) and the latter can be connected to a call center (5) via the Internet. When a request is made, the call center can access the server (1, 21) or the appliance (2, 17, 18, 19, 20) and the desired appliance (2, 17, 18, 19, 20) function or status can be achieved by the remote action of the center.