The present system and method are directed to a computerized system for selection, preparation and management of forms. The system and method are especially advantageous in a call center environment dealing with a large volume of customers and multiple forms. The system and method include the display of scripted questions to users at work stations that elicit the input of data regarding the customer, the data being utilized by the system to select, prepare and print relevant forms. A uniform interface including an omnibus script is provided to all users, and the system obviates the need for user selection of applicable forms for particular customers.