A remote customer profile adaptive operating system (10) for use in a digital subscriber line telecommunication network (12) is provided. The system (10) includes a customer site (16) in communication with a remote terminal (20). The customer site (16) has a customer profile. The remote terminal (20) includes a main controller (32) that has a customer profile monitor (50) that monitors at least one customer performance parameter. A comparator (52) compares the customer performance parameters to at least one associated customer performance standard and generates a customer difference signal. A customer profile adjuster (54) modifies the customer profile remotely in response to the customer difference signal. A method of performing the same is also provided.