The present invention is related to interactive training. In one
embodiment, a training system presents a stored scenario to a user via a
terminal. The user is provided with the ability to intervene and stop the
pre-recorded scenario to identify an error in handling the situation
presented in the scenario and/or an opportunity presented in the
scenario. Once the user has intervened, the user can be presented with a
question regarding the opportunity and/or error. The user is scored based
in part on the number of errors and/or opportunities that the user
identified and optionally on the user's response to the question.