As part of handling a large amount of error information generated on a mainframe system associated, for example, with a telephone billing system, a utility software program allows a user to easily process the error information. The information is generated by the mainframe in flat file format and converted into spreadsheet format. This compilation of error messages is then sent electronically as a spreadsheet to an operator responsible for processing the error messages. The utility software automatically opens the spreadsheet and saves then information locally in a relational database. The operator then opens the database and disposes of the error messages. Upon completion, the utility software appends the disposed information to an SQL database residing on a network. The utility software then establishes communication with a mainframe and transfers the error message disposition to the mainframe where this information is merged with the existing error messages and disposed of accordingly.