A remote document viewing system that allows wireless handheld devices equipped with only built-in browsers to view document files stored in remote computers in real time without downloading the entire document files first onto the wireless handheld devices, and without requiring the wireless handheld devices to pre-install any special applications. The document file content is converted into a series of web pages optimized for the display of the wireless handheld device.

 
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> System and method for dynamic queuing in an automatic call distributor

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