A method and system for allowing a user to interface to an interactive
voice response system via natural language commands. The system plays a
prompt that initiates user interaction. In certain embodiments, the
system detects initial user speech, wherein the initial user speech
begins during the prompt or during a silence after the prompt. Then, the
system determines whether the user speech restarts (second user speech)
within a predetermined time period, wherein the predetermined time period
is dependent upon whether the initial user speech began during the prompt
or during the silence. If the user speech does restart, then the system
uses the second user speech for recognition purposes. If the user speech
does not restart, then the system uses the initial user speech for
recognition purposes.