A communications system includes an automated voice processor such as an IVR (interactive voice response system) that can control a display associated with an end user calling the automated voice processor over a data network such as the Internet. In a preferred embodiment, the automated voice processor collects speech inputs from the end user, translates them into machine-readable symbols, stores the speech inputs in a specified format in a designated location, and generates DTMF tones which are detected by the end user terminal and cause the end user terminal to initiate a process to identify a web page to be downloaded based on the stored and translated speech inputs, and then to download desired web page. The web pages may be static (that is, the web pages may be predefined and contain static information), or may be dynamic web pages that are modified, possibly on a per-call basis.