Method and system are provided for processing a new diagnostics case relative to historical case data for a machine undergoing diagnostics. The method allows providing a database storing historical case data for the machine undergoing diagnostics. The method further allows calculating a degree of similarity between the new case and respective cases stored in the database. A list of neighboring cases is determined relative to the new case based on the calculated degree of similarity between the new case and the respective cases stored in the database. The list of neighboring cases is processed to determine a ranking for possible corrective actions for the new case. A corrective action is selected for the new case based on the ranking of the possible corrective actions for the new case.