A system and method is provided for monitoring the keystroke and mouse-click actions of a visitor to an e-commerce web site. After receiving a signal that represents an attempt to terminate the on-line session between a visitor and the e-commerce web site, and an e-commerce shopping cart contains at least one good or service, or if the shopping has items removed from it, or even if the shopping cart is empty, the visitor is prompted to respond to one or more prompts in a display screen.