In an enterprise network system a plurality of software systems are integrated using an enterprise wide software management system and communicate with a plurality of clients. At least one of the clients is functionally represented by a plurality of subclients through a midware which is transparent to the software systems. Communication destined for any of the clients interfaced through the midware is received by the midware and converted to a format suitable for communication with one or more of the subclients prior to transmission thereto. Correspondingly, communications received from one or more subclients is converted to an appropriate format by the midware and forwarding to the assigned destination. Communications received by the midware is further monitored for fields which are tracked. Upon receiving communications having fields being tracked, the midware stores a least a portion of the communication in a report table.