A behavioral adaptation engine integrated with a voice application
creation and deployment system has at least one data input port for
receiving XML-based client interaction data including audio files
attached to the data; at least one data port for sending data to and
receiving data from external data systems and modules; a logic processing
component including an XML reader, voice player, and analyzer for
processing received data; and a decision logic component for processing
result data against one or more constraints. The engine intercepts client
data including dialog from client interaction with a served voice
application in real time and processes the received data for behavioral
patterns and if attached, voice characteristics of the audio files
whereupon the engine according to the results and one or more valid
constraints identifies one or a set of possible enterprise responses for
return to the client during interaction.