An operating system provides a point-and-print capability to users of the workstation. The point-and-print capability allows a user to print on any printer available within a distributed system by simply selecting a printer and requesting to print on the printer. The retrieval of configuration information and installation of the printer is performed transparently relative to the user of the workstation. The required printer configuration information is retrieved from a database that is maintained at a network server for the network that includes the target printer. A heuristic technique is employed to obtain complete printer configuration information when such printer configuration is not fully available from the network server.