A method and system for automating customer slamming and cramming
complaints includes an automated reporting system having one or more
receiving devices and a complaint module. Customers who want to report a
slam or cram access the automated reporting system and report the
complaint without having to speak with a customer service representative.
The complaint module obtains the customer telephone number and retrieves
customer account information using the customer telephone number. Using
the customer account information, the complaint module extrapolates a
type of complaint for the customer complaint and prompts the customer for
information regarding the customer complaint and the type of the
complaint. The customer provides customer responses to the prompts and
the complaint module provides an indication to the customer regarding
each customer response. Once the customer complaint has been resolved,
the complaint module stores information regarding the slam or cram for
reporting requirements and tracking purposes.