The present invention provides a novel system, method and apparatus of
delivering interactive voice response services in a more efficient manner
over a network. The system provides for the placement of a subscriber
station local 28 to the subscriber and a gateway protocol converter at
the base station 40. The gateway protocol converter converts
bandwidth-intensive audio messages into compact data messages, which upon
transmission to the subscriber station 28 are converted back into audio
messages. By using data messages instead of audio messages over the
network, bandwidth is saved on the network for other traffic. Another
embodiment of the invention provides a method for transmitting subscriber
responses utilizing the system. In another embodiment of the invention,
there is provided an IVR system that utilizes the VoiceXML standard, or
the like, whereby the Document Server, VoiceXML Interpreter Context, and
the Implementation Platform are distributed at various locations along
the communication link between the IVR service provider and the
subscriber station--such components being distributed along the link
according to a desired utilization of network resources, such as
bandwidth.