A process integrated messaging system is provided. The system typically
includes messaging interface logic, parsing logic, analyzing logic, and
database interface logic. The messaging interface logic receives a first
message via a messaging client from an originating party regarding a
record. The parsing logic parses the first message into its component
parts. The analyzing logic examines the component parts of the message
and provides a decision signal in response to the contents of the
component parts of the message. The database interface logic receives the
decision signal, interfaces to a database, and instructs the database to
update the record in accordance with the decision signal. The database
controls a number of records, each of the records tracking a process and
steps associated with the process. Other systems and methods are also
provided.