In a communication system having one or more monitored devices communicatively coupled to a monitoring system, a method of obtaining status information of a monitored device is described. The method includes a) accessing a database having information related to a monitored device; b) retrieving the information from the database; c) populating a map structure with the retrieved information; and d) obtaining the status information from one or more web pages associated with the monitored device using information from the map structure. The method further includes iterating the step of retrieving information from the database in order to obtain the status information until the database has no further information that would be used for extracting status information from the one or more web pages of the monitored device.