Location-based communications routing includes determining whether a network apparatus which receives a communication, from a calling party attempting to contact a service corresponding to at least one predefined service area, provides service to at least one of the at least one predefined service area. When the network apparatus provides service to multiple of the predefined service areas, the location-based communications routing includes determining whether the calling party is in one of the at least one predefined service area. When the calling party is in one of the at least one predefined service area, the location-based communications routing includes determining which predefined service area the calling party is in. The communication is routed based upon determining whether the network apparatus provides service to at least one of the at least one predefined service area.