Accessing information about a facility includes loading a program and profile for facility services in a memory associated with a user's wireless portable device. The services have telephones connected via a local area network ("LAN"), so that a call originating on the LAN to such a telephone may be completed on the LAN without accessing a wide area telephone network ("WAN"). The program is executed on the user's portable device so that the device operates in a facility mode. In this mode the device displays the services from the profile, so that the user can select among them and easily place telephone calls to them solely over the LAN. In one alternative, normal and local sub-modes of operation are enabled. In the normal sub-mode the portable device places calls for the selected service via the WAN and in the local sub-mode the calls are solely over the LAN.