A method and apparatus for providing personalized information content over
telephones is described. The creation of a voice portal is supported by
the invention. Embodiments of the invention use telephone identifying
information such as the calling party's number to identify, or create,
user profiles for customization. The personalized content is specific to
that user based on her/his telephone identifying information and may be
further customized based on the current time, current date, the calling
party's locales, and/or the calling party's dialect and speech patterns.
Also, the telephone identifying information may support targeted
advertising, content, and purchasing recommendations specific to that
user. The system may use a voice password and/or touch-tone login system
when appropriate to distinguish the caller or verify the caller's
identity for specific activities. Typically, embodiments of the invention
will immediately present a caller personalized content based on her/his
profile using the appropriate dialect as well as the caller's preferred
content. Profiles can be constructed as the caller uses embodiments of
the invention as well as through explicit designation of preferences. For
example, the user might specify an existing personalized site to use in
building her/his profile. Additionally, new callers may have an initial
profile generated based on one or more database lookups for demographic
information based on their telephone identifying information.