A computerized system and method is used to collect and record data
regarding transmission failures, to analyze the transmission failure data
to identify root causes of failures, and to communicate failure source
information so countermeasures may be implemented to prevent future
failures. Automobile dealers provide transmission failure data, as well
as transmissions they are unable to repair, to a manufacturer's repair
facility. Transmissions with common problems or faults are identified and
selected for addition to a repair facility production schedule. Parts for
repairing the transmissions are ordered based on the production schedule.
Transmissions are then analyzed in detail and repaired according to the
production schedule. As each transmission is examined, data is collected
and recorded so that a root cause may be determined and communicated as
needed to the manufacturer's production facilities, suppliers, etc.
Countermeasures are then implemented to prevent the failures attributable
to the root cause.