A system for controlling restricted telephone calls that originate from a facility includes a facility resident telephone for calling a destination telephone number as a collect call, where the collect call is completed when accepted, a call processing platform electrically coupled to the facility resident telephone for prompting for a message to be recorded and storing the message, when the collect call is not completed, and a message delivery module for attempting to deliver the message to the destination telephone, and for prompting for a response to be recorded from the destination telephone and storing the response when the message is delivered.