PBX-integrated unified messaging capabilities are provided via a switched
backbone (such as the Internet) without having to install or deploy
on-premise unified messaging equipment. A Corporate Communication
Platform ("CCP") typically located within a corporate subscriber's
premises is integrated with the corporate subscriber's private branch
exchange ("PBX") system and coupled to a switched backbone, such as the
network commonly referred to as the Internet. The CCP comprises a local
mailbox database that temporarily stores voice messages and/or facsimile
transmissions for and transmits messages to individual subscribers
associated with the corporate subscriber. A CCP forms part of a wide-area
unified messaging system, and connects to this wide-area unified
messaging system via the switched backbone. The wide-area unified
messaging system also comprises one or more System Communication
Platforms ("SCP"). Each SCP in the wide-area unified messaging system may
be located anywhere in the world that is accessible via the switched
backbone, and may include a PSTN interface and/or a permanent mailbox
database. Each SCP may also comprise a HTML Web server and/or an e-mail
server to provide unified messaging capabilities. Each CCP is assigned to
a SCP, and is slaved to the assigned SCP, such that the local mailbox
database in the CCP is synchronized with the mailbox database of the SCP
assigned to the CCP. Voice and fax messages received at the customer
premise via the PBX are captured and stored at the CCP, which promptly
uploads copies of the messages to its assigned SCP via the Internet. Once
messages are received at the SCP, the individual subscriber can retrieve
these messages via a web browser program, e-mail client program and/or
the PSTN interface of the SCP. Conversely, copies of voice and fax
messages received by the SCP via its PSTN interface are also promptly
downloaded to the appropriate CCP, and the individual subscriber may
retrieve these messages from his or her extension off the PBX.