The present invention deals with a method and an apparatus for the input call needed in an elevator system by means of a wireless call input device. The call input device may be a device provided with a display and a keypad, designed especially for this use. In a preferred embodiment, the call input device is the user's mobile telephone and the system utilizes technology consistent with the Bluetooth standard. RFID technology or the use of bar codes is also possible. For the user a profile is created which contains the user's name, statistical information regarding the destination floors most frequently selected by the user, and possible additional services. The user can input a call from an elevator lobby before arriving to the elevator. After the system has allocated the most suitable elevator to the user, corresponding information is presented on the display of the call input device. This information can be accompanied by guidance information and information about an estimated waiting time. The destination floor alternatives can also be programmed to the call input device by the user him/herself. Additional services can be provided to the user of the call system and to other parties working in the building by connecting the control system to the Internet e.g. via an embedded mobile telephone.