A system for automatic call-transfer using a softphone, which applies the
functions of a hardware telephone on a personal computer, is achieved by
integrating a softphone system, a computer-telephony integration system,
and a private branch exchange. This system is performed mainly in a
manner of automatically fast swapping the first line and the second line
of a call, when a call is transferred to an interactive voice system, for
example, and this system can successfully compensate the fault that a
holding noise emerges from the current telephone exchange device. When a
call center operator talks with the customer, if the line needs to be
transferred to a interactive voice response system but the interactive
voice response system cannot pick up the line timely, this system can be
used to transfer a call to avoid the customer listening the holding voice
or rings of the private branch exchange.