The present invention is a system or method for assisting in the maintenance and servicing of computers. The system, for example, comprises a cluster database containing information relating to one or more computer clusters, the information relating to each cluster comprising one or more cluster descriptions and one or more representations of configuration information values that characterize typical computer members of the cluster, and also a tracker database containing configuration information values gathered from and relating to one or more computers. The system further comprises a computer and cluster comparison routine having access to the cluster and tracker databases that compares one or more of the representations of configuration information values relating to one or more of the clusters to one or more of the corresponding configuration information values gathered from at least one given computer and that then indicates how closely the given computer's configuration conforms with the configuration of typical computer members of the one or more clusters.