A headset assembly includes a moisture-proof and temperature resistant headset module. The headset module is sealed against moisture and is constructed from materials that are durable and can withstand constant use, physical abuse, and rapid swings in temperature and other environmental conditions. Furthermore, the headset module is interchangeable with a variety of headset frames so as to provide comfort during prolonged use and in high ambient noise environments.

 
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> Method for providing a message-based communications infrastructure for automated call center operation

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