A computerized workflow management method and system to provide operational support for complex multi-step processes is disclosed. The method of workflow management involves creating an underlying database structure for recording the processing steps and other information required for each transaction, entering the necessary setup information by selection from lists of pre-stored information about processing functions, associated workflow events and milestones for the queues, mapping the data structures of the subsystem databases and the workflow management database to provide transparent interfacing and convenient manual entry of data were necessary, displaying for the user the workflow status of all transactions for which he or she is responsible, permitting menu driven initiation of required actions and automatically updating the database records for the universe of deals being managed by the system.