A method and apparatus for monitoring and controlling one or more aspects of one or more communication devices. In one embodiment the communication device is configured to transmit and receive packets of data via a packet-switched network. In one configuration the monitoring and controlling is performed by a command and control system (C/C system) that is configured to operate in conjunction with a communication device. In one configuration the communication device comprises an Interface device configured to Interface a voice communication network with a packet switched network. The C/C system may be configured to monitor or control aspects of the communication device including temperature, cooling device operation, security, drive operation, power supply output and power supply routing, system re-boots, or any other aspect of device operation. In one configuration the C/C system Interfaces with a remote location via a communication link, such as a packet switched network. Monitoring and control of various systems can be achieved from the remote location.