Methods, systems, and computer program products for remotely monitoring diverse computer systems in a similar manner over an out-of-band communication channel. Remote monitoring ordinarily is performed over an in-band communication channel. However, hardware and/or software problems may make the in-band communication channel unavailable for a time. While the in-band communication channel is unavailable, the management computer receives status information over the out-of-band communication channel. Based on received status information, the management computer identifies actions to take, such as controlling processes or otherwise configuring the remote computer system, and communicates the actions to the remote computer system over the out-of-band communication channel. The management computer is capable of communicating with any of several diverse computers and exchanges data in a format that is independent of any particular computer system. The format also separates status information from placement information used to display the status information, and may conform to an XML schema.