Systems and methods are disclosed for providing selectable options to a
calling party while the calling party is on hold. A call from the calling
party is received and the calling party is placed on hold. While on hold,
the calling party is provided with a plurality of selectable options.
Each of the plurality of options corresponds to a predefined operation. A
selected option request, corresponding to one of the plurality of
options, is received from the calling party. The predefined operation
corresponding to the selected option request is then performed. A system
is also provided having instructions thereon for providing selectable
options to a calling party while on hold.